Job Description
The Analyst is responsible for learning, understanding, and executing the delivery of work for our internal and external customers.
Work closely with customers, vendors, business analysts and application development project teams to resolve information flow and content issues. When data related system problems occur, they perform root-cause analysis and recommend or execute corrective action.
• Executing and monitoring production data and data exchange related processes timely and conscientiously.
• Effectively supports projects/teams to produce desired results.
• Responsible for communication of results and/or issues per team standards.
• Assists with implementing standard policies and procedures for providing routine service.
• Assures that corporate compliance is communicated, implemented, and monitored on an ongoing basis.
• Initiates troubleshooting and/or appropriate notification of issues timely.
• Monitors status of normal production processes as well as progress of issue resolutions
• Shifts focus between clients and/or processes throughout the day to meet production needs.
• Balances incoming requests with previously scheduled work.
• Assists personnel, both internal and external, by answering questions and supplying information
• Develops and maintains an effective working relationship with internal and external customers.
Work Complexity
- Works on multiple projects/issues/enhancements.
- Works on complex enterprise-wide projects/issues/enhancements.