Our enterprise-level client is seeking to add an IT Support Engineer to support a lab setting in Tarrytown, NY. Please see below for full details:
Job Notes:
-6+ month contact / extensions possible, perm conversion also possible with good performance
-ASAP start date
-Onsite in Tarrytown, NY
-Drug & Background required.
-Must have IT lab support experience to qualify.
-Pay Rate = $25-29 w2 per hour depending on experience.
Duties and Responsibilities:

• Primary person for interaction with Lab equipment /instrument Vendor support.
• Provide basic end user support for Standard Client PC's, Special Purpose PC's, common configuration topics for standard PC's and smartphones, printing, etc.
• Assist Client colleagues in placing orders for hardware and software using the standard Client tools.
• Work on Service Desk tickets due to exceptional volume
• Any miscellaneous work that needs to be done for the client
• Application support (Instrument software)
• Install specialize software packages
• Maintain and troubleshoot SCCM/Intune software distribution issues

Qualifications:

• Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying with effective emails.
• Strong IT technical skills and administrative skills
• Intermediate level of Microsoft Outlook Mail, Word, Excel, and PowerPoint.
• Support of Special Purpose imaged PC's, connecting PC's to special manufacturing equipment, working with external vendors to get additional support.
• Critical thinking skills and problem-solving ability
• Time management skills
• Working as part of a team of people, have experience in a business environment as a Team player
• Basic level understanding of Smartphone functionality, setup of email on a phone, initial
• Phone activation experience.
• Ability to multi-task and work in a fast paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes.

Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.