Summary:

The Manager is responsible for managing and coordinating team efforts and accountability for a specific service delivery function(s) of the Revenue Cycle division at CHRISTUS Health. This includes planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of associates and other resources within a business unit. This may involve projects, working collaboratively with other leaders and management to identify and implement best practices, improve systems, and share knowledge to enhance outcomes in the Revenue Cycle. The position provides coaching, feedback, and corrective action to PFS Associates where needed to ensure that a high-performance team is developed.

The Manager carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health's core values of Dignity, Integrity, Compassion, Excellence, and Stewardship.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Plan and allocate resources to effectively staff and accomplish business unit goals and objectives.
• Identifies trends or issues and provides possible solutions making business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with CHRISTUS Health's policies, procedures, and guidelines.
• Manages the work of PFS associates by empowering, coaching, answering questions, giving guidance, and leading by example.
• Communicates effectively and professionally to all levels within the organization and escalates information to Leadership and internal/external Customers.
• Maintains detailed knowledge of state and federal regulations applicable to assigned areas of responsibility. Ensures that current processes are reviewed and updated to meet regulatory requirements.
• Actively participates in PFS projects and system upgrades.
• Consciously create a workplace culture that is consistent with the CHRISTUS Health culture and that emphasizes the mission, vision, and values of CHRISTUS Health.
• Foster a spirit of teamwork and unity among associates that allows for disagreement over ideas, conflict, expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each associate and department to succeed.
• Responsible for leading other leaders within the team.
• Ability to troubleshoot complex application or operational-related issues.
• Takes a broad view when approaching issues using a global lens.
• Ability to maintain performance working with tight deadlines.
• Ability to work independently and make sound and timely decisions based on experience, facts, and process guidance.
• Ability to collaborate with peers and leadership.
• Excellent analytical skills with the ability to spot trends and opportunities.
• Good technical aptitude working with a variety of MS Office products (Word, Excel, PowerPoint, Outlook) and/or ability to learn and develop more advanced skills with various applications.
• Excellent verbal and written communication skills, strong listening skills, critical thinking and analytical skills, problem-solving skills, ability to set priorities, and multi-task. Ability to communicate with multiple levels in the organization (e.g., associates, leaders, physicians, clinical and support staff).
• Excellent organizational skills including effective time management, priority setting, and process improvement.
• Must have in-depth knowledge and ability to maneuver efficiently through Healthcare EMR and support systems etc.
• Must have strong understanding of systems from an end-user and technical perspective.
• Ability to maintain strong relationships and work collaboratively to positively affect outcomes.
• Assertive and diplomatic communication, proven ability to function on a multidisciplinary team.

Job Requirements:

Education/Skills

• Bachelor's Degree or equivalent years of experience required.

Experience

• 2 years of Management experience preferred.

• 6 years of technical years of experience preferred.

• Experience leading within a multi-facility hospital business office environment preferred.

• Experience leading across multiple teams with varying working environments preferred.

• Experience in strategic planning and execution to meet business goals required.

Licenses, Registrations, or Certifications

• None required.

Work Schedule:

TBD

Work Type:

Full Time

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