Join the dynamic team at Apple River State Bank as a Full-Time Teller/Customer Service Representative in Hanover, IL! This onsite position offers an exciting opportunity to engage directly with our valued customers while solving their banking needs in a fun and relaxed environment. You'll play a pivotal role in delivering exceptional service, fostering customer relationships, and contributing to the overall success of our bank. With competitive pay, this role not only rewards your efforts but also allows you to develop your skills in the banking industry. If you are a motivated problem solver with a passion for customer-centric service, this position is ideal for you.
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You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Profit Sharing, and Paid Time Off. Take the next step in your career and apply today to be part of a team that truly values your contributions!
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Who are we? An Introduction
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As a community bank we provide a wide variety of financial services but delivered in a personalized manner only small banks can offer. Apple River State Bank was chartered in 1948 and opened in Apple River, Illinois which still remains a locally owned financial institution. As Apple River State Bank evaluated the local markets, it concluded that branches located in the expanding communities of Jo Daviess County was a means of enhancing its long-term opportunities and offering true community banking services. As a result, Apple River State Bank has opened full-service branches in Apple River, Elizabeth, Galena, Hanover, Scales Mound and Warren, Illinois. In Wisconsin we have two full service branch locations one in Hazel Green and Darlington.
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What does a Full-Time Teller/Customer Service Representative do?
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As a Full-Time Teller/Customer Service Representative at Apple River State Bank, you will play a vital role in our customer service team. This position involves processing all new account transactions, helping customers choose the right accounts and financial services to meet their needs, and cross-selling our diverse range of products and services. You will be responsible for opening, maintaining, and closing various account types, ensuring each customer's banking experience is seamless and satisfying. Your expertise will not only enhance customer relationships but also contribute to the bank's growth and success, all within a fun and relaxed work atmosphere in Hanover, IL.
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What you need to be successful
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To excel as a Full-Time Teller/Customer Service Representative at Apple River State Bank, a combination of qualifications and skills is essential. A high school diploma or GED, along with at least one year of related experience or training, lays the foundation for success. Preferred candidates will have cash handling or sales experience, complemented by prior customer service exposure. Excellent customer service skills are crucial, as you will engage directly with clients, necessitating a friendly and professional demeanor.
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The role demands the ability to thrive in a fast-paced environment and work well under pressure, making adaptability and resilience key attributes. Additionally, strong communication and organizational skills will enable you to effectively cross-sell our products and services while maintaining a high degree of accuracy in all transactions. Ultimately, a commitment to customer-centricity and problem-solving will set you apart in our vibrant workplace.
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Knowledge and skills required for the position are:
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n- High school diploma or general education degree (GED); and 1 year of related experience and/or training; or the equivalent combination of education and experience.
n- Cash handling or sales experience with prior customer service experience preferred.
n- Excellent customer service skills.
n- Ability to work in a fast-paced environment.
n- Ability to work well under pressure.
n- Ability to cross sell products and services.
n- High degree of accuracy.
n- Strong communication & organizational skills.
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Are you ready for an exciting opportunity?
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We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!