Role Overview: We are seeking a skilled Field Service Technician to join our team at iSoftTek Solutions Inc. As a Field Service Technician, you will be responsible for providing maintenance, installation, and repair services for our clients' equipment and systems. You will work directly with customers to troubleshoot and resolve technical issues in a timely and efficient manner. This role requires strong technical aptitude, excellent problem-solving skills, and a customer-focused approach.
Responsibilities: - Travel to client sites to perform on-site service and repair of equipment and systems
- Diagnose, troubleshoot, and resolve technical issues related to equipment malfunctions
- Perform routine maintenance and inspections to ensure optimal performance of equipment
- Install and configure new equipment according to manufacturer specifications
- Collaborate with clients to understand their needs and provide appropriate solutions
- Document service activities, including repairs, parts used, and customer interactions
- Provide training and support to end-users on equipment operation and maintenance
- Stay updated on industry trends and best practices to continuously improve technical skills
Requirements Requirements: - High school diploma or equivalent; technical certification or associate degree is a plus
- Proven experience as a Field Service Technician or similar role
- Strong knowledge of electronic and mechanical systems
- Experience with troubleshooting and repairing electrical and electronic equipment
- Able to read and interpret technical manuals and schematics
- Excellent problem-solving skills and attention to detail
- Ability to work independently and prioritize tasks
- Strong communication and interpersonal skills
- Valid driver's license and willingness to travel to client sites as needed