Reference #: 57f90636-3f66-450c-835d-c006735bf060 DescriptionnnNorthwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.nnESSENTIAL FUNCTIONS:nnAchieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goalsnAssist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.nActively engage with and greet customers and take ownership to resolve any customer issues or concernsnBalance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needednDeliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.nExceptional delivery of our 5 Culture PromisesnComplete educational training as assigned and self-educate using bank designed programs and applicationsnHave general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offeringsnKnowledge and adherence to all security and dual control processesnResponsible to participate in branch opening and closing tasks as needednProtect the bank from unnecessary risk by following compliance, risk, and operational proceduresnWork as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needednWork evening hours and weekends as scheduled, assigned, or necessarynEnsure compliance with Northwest's policies and procedures, and Federal/State regulationsnNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencynWork as part of a teamnWork with on-site equipmentnnKNOWLEDGE, SKILLS, & ABILITIES:nnAbility to establish effective working relationships among team members and participate in solving problems and making decisionsnAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtennAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationnAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationnAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasnKnowledge of computers and the Teller SystemnnQUALIFICATIONS:nnTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nnEducation:nnHigh School Diploma or equivalent preferrednnWork Experience:nnCustomer service experience preferrednCash handling experience preferrednBankin and/or retail experience preferrednAll applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!nnThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)nnEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesnnHow to apply:nnClick Apply Now, select a résumé, then click Continue. Proceed to final screen using Employer's follow-up instructions for completing the application on their website.