About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
Essential Job functions :

• Responsible for assisting with patient visits, scheduling appointments/Diagnostic procedures, maintaining the equipment and instruments and ordering supplies.
• Performs analyses of patient, glasses on Lensometer, documents vision test, and performs Visual Fields, HRT, and all other tests as ordered by the physician and contact lens lessons.
• Maintains efficient patient flow.
• Cleans and/or sterilizes equipment and instruments.
• Prepares the examination room, escorts patients into room and cleans room when exam is complete.
• Schedules appointments accurately and appropriately according to department guidelines.
• Completes referrals according to departmental guidelines.
• Employs appropriate and timely use of tasking in Electronic Health Record (EHR).
• Performs appropriate chart prep.
• Communicates to Supervisor appropriately and promptly.
• Reconciles encounters daily according to policy and guidelines.
• Answers the telephone in an appropriate manner, directs call and takes accurate messages.
• Confirms future appointments as needed. Reconciles Televox cancellation list.
• Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Submits detailed accurate records and payments to the accounting department daily.
• Accurately documents allergies and reconciles medication list in EHR.

General Job functions:

• Demonstrates understanding of entire contact lens ordering process and patient.
• Demonstrates flexibility with various work schedules.
• Recognizes and performs duties which need to be performed although not directly assigned.
• Other job duties as required.

Education, Certification, Computer and Training Requirements:

• High School Graduate/GED / Equivalent required. Vocational / Technical School / Diploma Program preferred.
• 0 - 1 years experience. 2-4 years experience preferred.
• BLS certification required.
• Ability to communicate in English, both orally and in writing
• Knowledge of visions procedures required.
• Knowledge of sterilization processes required.
• Knowledge of vision equipment/instruments required.
• Experience with Ophthalmology equipment/instruments preferred.
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
• Experience with Standard Office Technology in a Window based environment preferred.
• Experience with patient care equipment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel : Ability to commute to satellite offices as needed.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at