Description:
Job Description
UX research expert passionate about Human-centered design practices, along-with experience in conducting successful research with cross-functional team including users. Should be able to communicate the research outcome in the most impactful way to the stakeholders to ensure proper compliance and implementation in digital transformation initiatives. Should be a customer / user advocate and an empathetic consultant who is capable of defending the user needs genuinely and play the role a gap-bridger in the most effective manner.
Extensive experience in conducting user research using a variety of research methodologies and a zestful facilitator who can handle design workshops aimed to crack complex design problems
Responsibilities:
• Conduct independent research on multiple aspects of products and experiences.
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
• Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations.
Qualifications:
• 3-10 years of relevant experience (less years required for MS and PhD applicants)
• BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience.
• Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote (e.g. Userzoom or usertesting.com).
• Affinity for UX
Preferred qualifications:
• Master's degree or Ph.D. in a related field (preferably User Research, Design, User Psychology)
• 2 years of relevant work experience. Experience with internet search, advertising, and curation.
• Experience integrating user research into product designs and design practices.
• Experience in survey design (ie: Qualtrics). Working knowledge of statistics and experimental design.
• Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process. Demonstrated passion for mobile, apps or development environments.
• Experience using tools like TreeJack and other tools used to identify measurable optimization of taxonomies or lack thereof..
• Effective interpersonal, communication, negotiation and collaboration skills.
• Prior experience in innovation/ strategy development for top tier companies and/or with top strategy consultancy preferred but not required
• Thinks strategically, handles ambiguity, and interacts with senior business leaders
• Critical and creative thinking as well as ability to execute on the details
• Outstanding analytical, research and presentation skills; exceptionally strong PowerPoint skills
• Strong interest in strategy and innovation
• Track record of delivering results
• Ability to seamlessly interact with business leaders and their project teams
• Curiosity/interest in Artificial Intelligence and Intelligent Automation technologies
Years of experience required for position 4-10