Overview:nnSpecializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.nnPrimary Responsibilities:nnAdhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.nnEducate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.nnActively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.nnAccurately balance and process customer transactions efficiently following Bank Policy.nnTake ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.nnTransition identified sales opportunity and provide introduction to appropriate banking partner.nnComplete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).nnProcess customer/account maintenance accurately.nnComplete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.nnAdhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.nnPromote an environment that supports diversity and reflects the M&T Bank brand.nnMaintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.nnComplete other related duties as assigned.nnScope of Responsibilities:nnThe position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.nnManagerial/Supervisory Responsibilities:nnNot ApplicablennEducation and Experience Required:nnHigh school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experiencennProven verbal communication skillsnnProven interpersonal skillsnnProven ability to demonstrated exceptional customer servicennWell-organizednnProven time management skillsnnProven prioritization skillsnnProficient with internet user-level technologynnEducation and Experience Preferred:nnBilingual based on branch needsnnPhysical Requirements:nnAbility to stand for long periods of timennProlonged use of hands and fingersnnAbility to lift light to heavy objects weighing 5lbs – 30 lbs.nnAbility to read fine printnnAbility to interact with customers in an open face to face work environmentnnM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.nnLocationnnNorwich, New York, United States of AmericannM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.