Job Description:

Join our team as a Field Support Technician, where you will provide essential technical support to retail tax offices globally. Your expertise will empower end users to work efficiently, utilizing your knowledge and problem-solving skills to resolve technical issues via on-site assistance, phone, chat, and more. You'll be crucial in ensuring smooth operations by effectively managing support requests and collaborating with business partners.

Key Responsibilities:

• Set up, shutdown, and offer ongoing support for PC hardware and software in compliance with provided guidelines.
• Maintain, troubleshoot, and support field systems, offering assistance through phone, chat, and onsite visits.
• Support FR offices using remote assistance through phone and chat communications.
• Keep an organized inventory of district resources, including managing hot spare tracking for computer equipment.
• Ensure seamless communication with business partners and leadership on support-related issues.
• Manage network and telephone systems within the company offices.
• Document and track hardware problems and resolutions within our ticketing system.
• Assist with special projects as necessary.
• Utilize remote desktop capabilities to resolve technical issues effectively.
• Follow established processes and procedures to manage cases and inquiries.
• Maintain thorough product knowledge relevant to supported technology.
• Handle field contacts, ensuring adherence to quality measurement and policy guidelines.
• Perform other additional tasks as assigned.

About H&R Block:

At H&R Block, our mission is clear: to provide help and inspire confidence in our clients and communities everywhere. Founded in 1955, we now boast approximately 12,000 offices across the globe, emphasizing our commitment to people first and foremost.

If you desire to be part of a vibrant and innovative company with a storied history and a commitment to forward-thinking practices, H&R Block is the place for you.

We are an equal opportunity employer, dedicated to diversity and inclusion. We welcome applicants from all backgrounds, ensuring every qualified individual can apply without regard to race, color, religion, gender identity, or any other legally protected characteristic.

What You Bring:

• A high school diploma or equivalent.
• Experience in a Windows environment, including network configurations and MS Office (or equivalent).
• Valid driver's license and ability to drive with adequate insurance.
• Strong independent and team working abilities.
• Excellent oral, written, and interpersonal communication skills.
• Demonstrated decision-making, analytical, and problem-solving skills.
• Strong organizational, prioritization, and project coordination capabilities.
• Proven ability to set up, maintain, and troubleshoot hardware, networks, and systems.