Position: Desktop Technician

Location: Groton, CT

Duration: 12+ months contract

Pay rate $20/hr on w2 + Mileage

Mon – Fri, 8am to 5pm

Non-Driving but may have to drive between sites

Job Responsibilities:

Computer hardware set up, basic hardware and software troubleshooting stills

Provides support for software, hardware and networking support for desktops, laptops and servers.

Provides maintenance and support on legacy products. Supports Core, server products.

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.

Ensures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system