SUMMARY:

Responsible for managing the development and implementation of sales programs, policies, and procedures from a functional or technical perspective, including customer segmentation and relationships, service offerings, competitive reviews, and related areas for the group; provides advanced professional assistance to management staff in sales related matters; has overall responsibility of revenue for assigned region.

ESSENTIAL FUNCTIONS:

• Plans, organizes, administers, reviews, and evaluates the activities of assigned staff.
• Generates new business, increases wallet share, implements price increases, and manages the application of surcharges to grow revenue for assigned region.
• Manages implementation and oversight of sales programs to achieve desired sales and operational results and standing, aligns leadership and resources required, and ensures effective administration.
• Provides input and advice regarding developing and aligning strategies and programs to manage the sales programs, policies, and procedures for the function, group, or areas.
• Manages and participates in operational, service, and sales reviews; assists with ensuring sales compliance with federal, state, local, and institutional standards, regulations, and policies regarding fair practices to management staff in the handling of area-related issues.
• Provides observations and recommendations to leadership for the improvement of the organization's policies, procedures, and practices on sales matters.
• Manages expectations of leaders, managers, staff, and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics.
• Resolves escalated, technical, or sensitive sales problems or conflicts; works with internal groups or external agencies as needed and oversees the successful resolution.
• Manages the group or area budget including allocating resources and approving expenditures under control.
• Oversees or participates in special projects by identifying the company, department, customer, or service issues and priorities; communicates and coordinates, and evaluates results.
• Maintains currency of sales regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in business administration, chemistry, operations, or a closely related field; AND five (5) years of progressive experience in sales, including two (2) years of managerial experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Valid Driver's License.

Required Knowledge and Skills

Required Knowledge:

• Comprehensive principles, practices, and techniques of sales approach.
• Understanding of the development and implementation of sales programs, policies, and procedures.
• Principles and practices of developing teams, motivating employees and managing in a team environment.
• Basic principles and practices of budget development and administration.
• Applicable sales laws, codes, and regulations.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Principles and techniques of providing effective oral presentations.
• Principles and practices of program planning, development, and evaluation.
• Principles and techniques of making effective oral presentations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing comprehensive professional-level sales duties in a variety of markets.
• Overseeing and administering comprehensive and varied sales functions.
• Supervising and evaluating employees and providing related recommendations.
• Training others in policies and procedures related to the work.
• Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals.
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost-effective and efficient manner.
• Interpreting, applying, and explaining applicable laws, codes, and regulations.
• Providing consulting services to supervisors and staff.
• Preparing functionals reports, correspondence, and other written materials.
• Using initiative and independent judgment within established organizational and department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Pace® Analytical Services

Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.