Job Title: Manager, Operations & Strategy

Labor Grade:

Department: Training Fund

Reports To: Director, Thomas Shortman Training Fund

FLSA Status: Exempt - Management

Summary: The 32BJ Training Fund is a joint labor-management partnership that offers training to eligible 32BJ participants. Over 200 courses are offered in subjects such as Air Conditioning & Refrigeration, English as a Second Language, Computer Basics, Carpentry, Plumbing, and other Third-Party Certification classes. The Fund is supported by contributions negotiated between 32BJ SEIU and participating employers represented by the Realty Advisory Board (RAB). Under the supervision of the Director of the 32BJ Thomas Shortman Training Fund, the Manager, Operations & Strategy will play an impactful role to ensure the Fund is performing at optimal levels and lead new initiatives to transform the direction of the department.

Principal Duties and Responsibilities:

• Strategic Planning: Partner with four key staff, including the Director, on a Strategic Plan for the department with consideration to the evolving environment as it relates to budget, technology as a delivery mechanism for training, dispersed geography, changes in the industry, relevant legislation, and other related initiatives.
• SOPs: Oversee the design and propose new updates to the Standard Operating Procedures to all our business processes, as well as provide expert knowledge of each business line. Ensure staff who manage SOPs keep these documents updated on the proper schedule cadence and follow in line with the SOP's instructions.
• Technology: Ensure that all technology systems and websites are used by staff in the appropriate manner as designated by the SOPs. Provide feedback to the tech team on areas where improvements can be made to SOP efficiency.
• Wiki/Knowledge Base Library: Maintain and expand on all wiki pages that are outside of the SOP process. Evaluate and propose new initiatives to transfer the knowledge base library/wiki in alignment with digital transformation efforts.
• Quality Assurance: Maintain an intensive quality assurance program for all LMS and other projects in the department; manage weekly meetings where scores are delivered to relevant staff and managers.
• Data & Reporting: Supervise generation of reports on participation in Fund, budget, etc.
• Staff Professional Development: Identify and launch a suite of training offerings delivered to staff to help with onboarding and improve the execution of their job responsibilities. Ensure that materials are developed, maintained and staff are trained appropriately.
• Budget/Financial Planning: Develop and manage a budget for technology for the department; review with IT and gain approval as part of the Funds' budget process. Manage the process for the creation of the full Training Fund budget and the method by which we track expenditures over the course of the year.
• General Management: Act as primary reviewer for Monday morning payroll process in ADP. Review all staff and instructor timesheets in the department's queue, identify and correct errors, and approve sheets. Make appropriate entries on departmental shared document by the deadline, and complete all errors attributed to you within an hour. Provide training to Managers who are not maintaining an adequate score.

Other Duties and Responsibilities:

• Support members in person, on the phone and online
• Assist with a comprehensive change management plan for all projects, including analysis, strategy, implementation, training, and launch phases
• Maintain adequate Cisco login and ready levels
• Perform other relevant functions as necessary or as assigned

Qualifications and Core Competencies:

• Strong experience with guiding, inspiring, and managing staff at all levels
• Experience in business process analysis, documentation, workflow design, and future business process development
• Ability to design and manage programs to accomplish stated goals
• Ability to learn government policies and codes that impact 32BJ Members
• Experience planning and leading large-scale meetings with diverse audiences including executives, IT leaders, end-users, and other stakeholders

Interpersonal Skills:

• Ability to work independently as well as in a team
• Excellent oral and written communication skills
• Excellent judgment and decision-making skills
• Detail oriented, excellent organizational and analytical skills
• Ability to prioritize work and meet deadlines

Technical Skills:

• Strong Microsoft Office (Word, Excel and PowerPoint) skills
• Prior knowledge in data analysis, reporting, and technical writing
• Ability to develop and maintain a multi-million-dollar budget

Education and/or Experience:

• Bachelor's degree in Business Administration, Economics, or related field
• 5+ years management experience in operations management, strategy, business planning, or from a building industry joint labor management partnership training fund/apprenticeship program

Language Skills: Speak, read, write and understand English

Reasoning Ability: High

Certificates, Licenses, Registrations: None

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions.

• Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling
• 1/2 to 2/3 of the time: Sitting, Reaching with Hands & Arms
• Over 2/3 of the time: Talking or Hearing
• 100% of the time: Using Hands