Candidate Value Proposition

The successful candidate will have the chance to step into a role that offers an excellent introduction to disability claims and provides exposure to various opportunities within the organization.

Typical Day in Role

In this role, you will be responsible for providing administrative support to a team of Disability Case Managers as well as building a strong service relationship with clients. These duties rely on your excellent time management and organizational skills. Communication skills are also a vital part of this position as you will be responsible for maintaining excellent team relationships and client service deliverables.

Your responsibilities will include:

• Completion of all diary items
• Supporting Disability Case Managers on a variety of tasks
• Setting up Short & Long term disability, WSIB and Life claims within tight deadlines
• Providing customer service by phone, email and in person
• Handle requests for file copies
• Scheduling appointments with medical professionals
• Financial record keeping and invoice payments
• Sending written communication to our stakeholders
• Maintain verbal and written contact with clients, employers and service providers
• General office administration duties as required
• Handle incoming and outgoing mail including group inbox

Candidate Requirements/Must Have Skills:

1. 2 years minimum experience working in an administrative role
2. Strong PC skills with experience using Microsoft Office 365, especially Outlook, Word and Excel

Soft Skills

Prioritized soft skills which are crucial to the candidate’s success:

• Interpersonal/People Skills: The role involves a lot of face-to-face interaction.
• Multitasking: Must be able to handle multiple tasks simultaneously.
• Able to work independently as well as within a team.
• Ability to prioritize tasks, especially in high-volume work environments.

Other:

• Excellent attention to detail
• Excellent oral and written communication skills
• Excellent organization, prioritization and planning abilities
• Adaptable, flexible and able to work in a fast-paced environment
• Fast learner who is proactive and takes initiative
• Analytical
• Ability to probe, investigate discrepancies and resolve issues
• Tact and diplomacy
• Strong influencing and negotiation skills
• Takes ownership of problems / issues and see to resolution

Nice-To-Have Skills:

• Knowledge of medical terminology an asset

Education:

• Post-secondary education (college or university level) is an asset