The Phlebotomist II performs phlebotomy and other specialized specimen collection procedures for patients both in in-patient and out-patient settings, ranging from routine to advanced functions. Responsibilities include the processing, organizing, labeling and transporting of specimens as well as the input and extraction of data with the Laboratory Information System. Provides for patient care while performing duties, independently handling patient care and technical issues as they arise within the scope of their job. As an experienced and fully competent Phlebotomist, serves as a role model and preceptor for staff. Also performs clerical tasks such as answering the phones and faxing lab reports as needed. PEOPLE ESSENTIAL FUNCTIONS Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Serves as a preceptor to less experienced and/or new staff and students by utilizing skills and knowledge to help train and educate others. SERVICE ESSENTIAL FUNCTIONS Follows established procedure for collecting and processing biological specimens. Handles STAT samples expediently. Performs special collections/procedures as directed and according to competency and policies/procedures. Performs a variety of Laboratory Information System functions. Registers patients and/or order tests per the requisition as needed utilizing the patient information system. Files requisitions, reports and other pathology materials appropriately. Independently handles resolution of complex problems and issues and notifies management of issue and resolution. Serves as escalation support for less experienced staff. Sets pace for workload and troubleshoots workflow issues. Utilizes all available work time by assisting others and performing additional tasks. QUALITY/SAFETY ESSENTIAL FUNCTIONS Performs and documents daily check off duties and restocks supplies in the work area as assigned. Performs interactive patient ID. Identifies patient and labels specimen correctly 100% of the time using two patient identifiers. Accurately processes, organizes, orders, labels and transports specimens for laboratory testing. Recognizes and initiates action to resolve requisition and specimen labeling discrepancies. Recognizes problems, investigates the cause, takes remedial action or escalates to leader and notifies management for follow-up. Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness. FINANCE ESSENTIAL FUNCTIONS Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system. Uses department resources/equipment/supplies properly and efficiently. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Guides and mentors section employees and students to help build confidence in skills, knowledge and abilities. Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) Course in phlebotomy/venipuncture preferred WORK EXPERIENCE Minimum of 3 years of related experience required which must include data entry and specimen handling Neonatal/pediatric phlebotomy experience preferred LICENSES AND CERTIFICATIONS - REQUIRED N/A LICENSES AND CERTIFICATIONS - PREFERRED CPT - Phlebotomy Technician Certification by Board of Certification (ACA), (AMT), (NCCT) AND PBT(ASCP) - Phlebotomy Technician (ASCP) KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going evaluations consisting of one or more of the following: skills, competency assessments and/or performance reviews Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers Strong organizational skills to handle a heavy workload and maintain accuracy Possesses basic computer knowledge; operates multiple computer systems to include, Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documents Demonstrates a working knowledge of specimen requirements for testing such as serum, plasma or whole blood, tissue and body fluids Demonstrates knowledge of different specimen collection containers and media Independently adapts to multiple ongoing priorities including organizing work flow Demonstrates independent judgment and discretion to recognize problems, identify causes and take corrective action Strong training, leadership, and mentoring skills Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform No Scrubs No Business professional No Other (department approved) No ON-CALL Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. On Call TRAVEL Travel specifications may vary by department May require travel within the Houston Metropolitan area May require travel outside Houston Metropolitan area Company Profile: Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment. Houston Methodist is an Equal Opportunity Employer. Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.