PRIMARY OBJECTIVE OF POSITION:

To support the Sales & Marketing team by ensuring the successful organization and operation of the office administration and function.  To work with the sales team on various tasks in order to maximize hotel revenue opportunities.

RESPONSIBILITIES AND JOB DUTIES:

• To ensure the Sales & Marketing team is provided with accurate and effective administrative support and information to carry out the sales process.
• To develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact.
• To provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner, and maintaining a working knowledge of the hotels products and services.
• To maintain accurate system databases by updating client information when necessary.
• To assist Sales Team with input of inquiries, leads, activities in the Delphi system.
• To develop and utilize a working knowledge of accounts and territories in which they are operated by the account managers, assisting with the development of and preparing proposals as required.
• Training of new staff on operating procedures and standards within software operating systems.
• To provide account management support when Sales Managers are out of the hotel including but not limited to: checking email, informing Sales Managers of any customer issues, and partnering with the Sales Managers regarding all related responsibilities.
• Prepare sales contracts, proposals as directed by Sales Team while adhering to deadlines.
• Load leads and log responses in Lanyon, Cvent & Meeting Broker, as directed by Sales Team
• Gain valuable experience by conducting site inspections of the hotel for clients when asked upon
• To approach tasks orderly, completing work on time with great attention to detail
• To maintain a high level of professionalism in dealings with customers.
• To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Routinely review office supplies inventories and ensure appropriate levels at all times.
• Additional responsibilities and/or special assignments may be required at the request of hotel management.

PHYSICAL DEMANDS:

• Digital dexterity, e.g. using computer keyboard, computer/software applications
• Due to the cyclical nature of sales, work schedule may vary to reflect the business needs of the hotel/clients.

SPECIAL SKILLS REQUIRED:

• Sets high personal performance standards and ability to work in a fast paced environment.
• Excellent communication skills in both written and spoken English.
• Good interpersonal skills
• Communicates openly and clearly, develops positive working relationships at all levels and manages conflict effectively.
• Adapts quickly and positively to new situations and continues to be productive in changing circumstances.
• Strong organizational skills
• Ability to create, use and comprehend various sources of information, e.g. revenue reports, procedural documentation, sales presentations, etc.
• Prompt and systematic decision making skills requiring limited guidance

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

• Undergraduate degree in relevant discipline.
• Minimum 1 year of experience in one of the following fields: hotel sales (luxury market preferred), hotel revenue management, hotel operations
• Experience with Delphi, Shiji, IDeaS, Knowland, CVENT and other RFP platforms is preferred