Company Overview:

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation we inspire, build and deliver business results, from idea to outcome.

Based in St. Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware, Intel, AWS, Microsoft, and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT employs more than 5,400 people and operates in more than 2+ million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the eighth consecutive year and was awarded for multiple categories on Glassdoor's 2019 Employees' Choice Awards, honoring the Best Places to Work.

Artificial Intelligence (AI) Solutions Architect - Contact Center

6 Months

Remote / Chicago, IL

Qualifications Summary

Experience designing and implement AI-powered solutions specifically tailored to customer service interactions, including proficiency with conversational AI platforms, while also understanding the business needs of a contact center environment. Person should be able to leverage strong management, communication and collaboration skills in addition to:

• Machine/deep learning algorithms and frameworks- understanding of algorithms that support classification, prediction (regression) and clustering. Experience deploying models that can extract and classify customer intent in a contact center setting
• Natural language processing (NLP) - expertise in implementing NLP techniques for conversational AI applications
• Data engineering - experience in the process of cleaning, preparing and feature engineering of data for use in AI model training. Also strong data pipeline and management skills, with familiarity of database management systems
• Cloud computing - knowledge of AI services within major public cloud providers
• Contact center technology experience - NICE, Uniphore, Five9
• Ability to interpret business requirements and align them to AI technology

Nice to have - Programming languages for AI development, such as Python, R, Java, C++, or Scala. Some understanding of the SW development process.