Solution Architect

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Job Summary
Location
Austin ,TX 78716
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
24 Dec 2024
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Job Description

Job DescriptionJob Descriptionn

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

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Responsibilities

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  • Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars
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  • Work with customers to identify business and technical requirements
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  • Architect and scope solutions which meet business and technical requirements
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  • Present solutions and conduct demonstrations
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  • Create proposals and respond to functional and technical elements of RFIs/RFPs
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  • Collaborate with sales, partners and internal teams to provide clients with CX solutions
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Requirements

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  • Ideal candidate must be self-managed with a proven track record in professional services and software sales
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  • 5+ years of speech-based IVR development experience
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  • Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)
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  • Knowledge of contact center infrastructure
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  • Experience with large contact center implementations
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  • Strong presentation skills
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  • Excellent verbal and written communication skills
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  • Available to travel
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  • BS in Computer Science or Information Systems is strongly
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Salary is DOE and is extremely competitive.

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