Onsite

Desktop Field Service Support Technician

Pecos, TX 79772

Contract

Job Description:

Responsibilities for this position may include but are not limited to:

• Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
• Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays
• Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
• Understand and follow direction provided by the team leads and managers of different products and towers.
• Document recurring issues in the Knowledge Base
• Document in detail case status and tasks / work completed with end users in the ITSM system
• Responsible for racking and stacking of physical devices
• Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
• Basic Networking troubleshooting skills
• Perform MACD (move, add, change, delete) activities for end user LAN and voice devices
• Connect to device console and sharing screen through Microsoft teams/Webex
• Follow the critical incident process
• Follow required safety protocols and complete regular trainings on safety and compliance

Required Qualifications:

• Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
• Mobile Device Management and Mobile Web Apps, iOS, etc.
• Active Directory Administration
• Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
• Microsoft Office 365 support and advanced troubleshooting.
• Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
• General knowledge/troubleshooting for Macs
• General knowledge/troubleshooting for Networking
• General knowledge of Microsoft Intune
• Printers
• Video Conferencing system support
• Understand and troubleshoot Azure MFA
• Desktop imaging
• Strong customer service skills