***PLEASE READ FIRST***

• We can not provide sponsorship or work C2C. W2 only.
• This is a 12-month contract (with likely extensions) through CDW working for our end-client.
• Must be flexible to work the following schedule options/shifts: 6:00am – 4:00pm and 10:00am - 8:00pm either Sunday - Wednesday or Wednesday - Saturday. Starting Jan.1, 2025 one work day per week will be remote.

JOB DESCRIPTION:

Seeking a Tier 1 Network Controller who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment.

The Tier 1 team is responsible for supporting our IP network and telecommunications infrastructure nationwide.

Responsibilities Include:

• Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.

• Provide tier I support and escalate as needed

• Assist with managing incidents of all severity

o Severity 2 incidents include an MTTR goal of two hours

o Assist and/or lead outage bridges as needed

• Take inbound support calls from internal campus and field customers as needed

• Create incidents and tasks via ServiceNow; will also work with problem and change requests

• Record detailed and accurate customer and problem information in incidents

Requirements:

• Must be able/flexible to work assigned shift scheduling

• Service Now Incident Management

• Network Engineer job related experience

• Excellent written and verbal communications skills

• Independent problem solver and strong team player capable of making solid fact-based decisions under pressure

• Strong troubleshooting skill; solid understanding of network fundamentals and concepts

Preferred Experience:

• Cisco CCNA and/or on the job experience managing and supporting Cisco technology

• SDWAN/Big Switch/Silver Peak

• Telecommunications, RF, Microwave, Wi-Fi

• Fast paced environment

• NOC Centric