IntePros is seeking a dynamic and technically adept Technical Support Specialist to join our team in Jacksonville, NC. Reporting directly to the Senior Manager of IT Service and Support for the Americas, this role is ideal for professionals passionate about delivering exceptional desktop support in a fast-paced manufacturing environment.

As a key member of the IT support team, you will provide direct assistance to end-users across engineering, production, and office teams, ensuring their technology needs are met seamlessly. Your expertise will play a pivotal role in maintaining the productivity of our manufacturing operations.

Key Responsibilities:

• Install, configure, test, and troubleshoot PC hardware, peripherals, and software applications for MSA associates.
• Support Microsoft Windows 11/10 and Microsoft Office applications in a corporate environment; provide iOS device support (iPads, iPhones, and Mac PCs).
• Assist with LAN, wireless networks, and TCP/IP protocols.
• Provide support and administration, including expertise in Intune and mobile device management.
• Leverage advanced troubleshooting skills to proactively identify and resolve user issues, ensuring minimal disruption to operations.
• Use the Jira issue-tracking system to manage tasks, analyze trends, and recommend solutions to reduce recurring issues.
• Evaluate and recommend changes to departmental processes and procedures to enhance customer service quality.
• Contribute to project planning and the development of global IT standardizations.
• Assist with SAP, VPN, Two-Factor Authentication, PC imaging, encryption, and software deployment tools.

Required Skills & Qualifications:

• Proven hardware/software troubleshooting skills with advanced knowledge of PC imaging and deployment tools.
• Strong interpersonal and communication skills to establish and maintain excellent customer relationships.
• Exceptional analytical and problem-solving abilities with a proactive approach to challenges.
• A customer-first mindset with a commitment to exceeding service expectations.

Education & Experience:

• High School diploma.
• Hands-on experience in PC support within a corporate or manufacturing environment.

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