Our client provides technology and security solutions designed to help businesses operate more effectively and securely. With years of expertise, they focus on supporting organizations with innovative and reliable services. They are looking for a Help Desk Technician who will serve as the first point of contact for technical support requests, providing swift and effective solutions while maintaining clear communication with clients throughout the process. This is an onsite position based in Westchester County, NY.

Help Desk Technician’s Responsibilities and Duties

• Serve as the first point of contact for technical support via phone, email, or ticketing system.
• Provide basic troubleshooting for software, hardware, and network-related issues.
• Set up and configure new hardware, install application software, and manage user accounts.
• Maintain systems by applying updates, patches, and security measures.
• Deliver and install IT equipment on-site and provide in-person troubleshooting.

Help Desk Technician’s Qualifications and Skills

• Strong problem-solving skills and a client-focused approach.
• Excellent communication abilities, including active listening.
• Basic understanding of operating systems, business applications, and network systems.
• Familiarity with Microsoft Office applications and IT troubleshooting tools.

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.