Job Title: Member Services Representative (Customer Service Representative)

Location: Hybrid (Tuesdays and Wednesdays in-office)

Pay Rate: $20–$24/hour

Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Contract Type: Open-ended, long-term

Job Overview:

The ideal candidates will have experience in sales, outbound calls, and Salesforce. This role involves processing member requests via calls, chat, and email, with a primary focus on outbound membership renewal calls while also handling inbound service calls as needed.

Key Responsibilities:

• Make outbound membership renewal calls and handle inbound service calls with professionalism.
• Process member requests efficiently through various channels, including calls, chat, and email.
• Answer and manage an average of 50–70 member interactions daily.
• Accurately document all customer interactions in Salesforce for case management.
• Provide exceptional customer service to retain and service members.

Requirements:

• Strong customer service skills for both outbound and inbound calls.
• Excellent written and verbal communication abilities.
• High level of professionalism and attention to detail.
• Proficiency in documenting interactions accurately in Salesforce.
• Critical thinking and problem-solving skills.
• Familiarity with MS Word, Excel, and Outlook.

Work Environment:

• Hybrid schedule with two in-office days (Tuesdays and Wednesdays).
• Flexible and supportive work environment with opportunities for collaboration.

This is a fantastic opportunity to join a dynamic team and contribute to providing exceptional service to our members. If you’re passionate about customer service and meet the qualifications, we’d love to hear from you!