Usability Specialist

Location: Bellevue, Wa (on-site)

Duration: 1/1/25 - 12/31/25

Pay Range: $35/hr - $40/hr

Delivery Experience (ADX) is a design team in our operations space that is focused on the transportation of goods throughout the logistics network, ensuring a high quality end-customer experience with As a Usability Specialist on ADX's Middle Mile team, you will play a crucial role in enabling the transportation of goods by creating products for both internal and third-party customers. Your human-centered research process will incorporate a variety of methodologies (field study, in-depth interviewing, surveys) to drive understanding of our users and drive the creation of tools that match their needs.

You will work closely with an embedded researcher in a given space and operate at that researcher's partner to support the designers working in that space. This role will partner closely with designers, product managers, research scientists, and business partners. We are looking for an adaptable, detail focused researcher who is capable of conducting research independently and reviewing the work of non-researchers to maintain a high quality bar. This is an opportunity to be part of a multi-functional team of research and design professionals focused on building a beautiful and easy-to-use system that saves our partners time.

Key Job Responsibilities

In this role, you will be responsible for the following:

* Design and execute a variety of qualitative and quantitative research studies (e.g. user interviews, usability testing, contextual inquiries, surveys, etc.) to uncover user insights

* Analyze research data to uncover high-impact insights, identify trends and patterns, and synthesize findings into compelling narratives and actionable recommendations

* Partner closely with product, design, and engineering teams to align on research goals, inform key decisions, and ensure a customer-centric approach

* Communicate research findings and implications to stakeholders in a clear and compelling way, tailoring the message to the audience

* Stay informed on industry trends and emerging research methods, and implement innovative approaches as appropriate

* Contribute to the strategic planning of the UX research roadmap and help evolve research practices to meet changing business and user needs

* Build and manage relationships with internal stakeholders and external agency partners.

Qualifications

* 3+ years of experience conducting user research in a product-focused environment

* Expertise in a range of user research methodologies and the ability to select the right methods for the research objectives

* Demonstrated track record of translating research insights into impactful product and design decisions

* Strong analytical and problem-solving skills, with the ability to uncover meaningful insights from complex data

* Excellent communication and stakeholder management skills, with the ability to present research findings clearly and compellingly

* Passion for staying up-to-date on the latest UX research trends and best practices