Locations: NY - New York, United States of America, New York, New YorknnSr. Design Manager - Audit.xdnnThe Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.nnWe are currently seeking an established and dynamic Sr. Design Manager to focus on strategic product vision, design talent growth, and coordinating teams to execute for impact at scale across the Audit organization. Our Audit.xd team is passionate about advocating for user needs and delivering world-class products that redefine an internal auditor’s day-to-day activities to keep the entire company compliant.nnYou will work in close partnership with leaders in design, product, and tech to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.nnAs a leader, you will inspire and empower a high-performing and innovative group with skill sets in data visualization, service design, and UX/UI design to define and deliver compelling, end-to-end product experiences that simplifies the complexity found across platforms and customer types.nnYou’ll clear the path for great design with a seat on the cross-functional product, tech and design leadership team, with whom you’ll build the vision for our core experiences.nnWho you arennBuilder: You like getting your hands dirty to create great experiences around business intent and customer insightsnnJudgment: You maintain a balance between Design-thinking and business acumen to align the value or design with ROInnLearner: You thrive on constructive feedback and seek input from stakeholders and teammates early and oftennnMulti-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and teamnnPartner: You develop relationships with key product and tech partners to build a customer-first experiencennStoryteller: You can weave and share compelling narratives around research findings and design conceptsnnEnergizer: You gather and integrate feedback, influence stakeholders and create momentum for ideas or initiativesnnOpen book: You’re comfortable sharing in-progress work with teammates and partners for feedbacknnWhat you’ll donnAs a Senior Manager, you will:nnUse visual storytelling to share your discoveries, influence stakeholders and create energy around an idea or an initiativennLead teams and multiple projects through discovery, synthesis, ideation, design, and testing of new product and service concepts to drive business intent and outcomesnnManage customer data and translate insights into actionable inputs to inform product roadmaps through the voice of the customernnPlan and implement research strategies and methodologies, conducting primary and secondary user research, leveraging a diverse set of UX research toolsnnTranslate insights and strategy into concept prototypes to communicate your vision through your artifactsnnInform the product strategy and roadmap through the synthesis of qualitative user research and quantitative analytics, driving data-driven decision making and aligning with the highest leverage worknnEnsure the customer-facing experiences set the bar for quality and deliver against our customers’ highest needsnnAdapt and create new methodologies (design research, work-session facilitation, prototyping) to deliver to project objectives in an ever-changing business contextnnBuild relationships with multiple partner teams by demonstrating strong project management, and managing an evolving portfolio of worknnApply a Diversity, Inclusion, and Belonging (DIB) lens to every aspect of the worknnWhat you’ll bringnnEmpathy that will empower you to be a customer advocate in our product development processesnnStrong leadership presence to facilitate collaboration between Design, Product, and TechnnAbility to translate user needs and requirements into clear and compelling artifactsnnAbility to clearly communicate your recommendations to partners and influence the shape of the experience using service blueprints, future state maps, user journeys, and morennExcellent problem-solving and relationship management skillsnnBasic qualificationnnAt least 8 years of experience in design strategy, service design or human-centered designnnPreferred qualificationsnnBachelor’s degree or military experiencennAdvanced degree, trainings, or certifications in service design, design, HCI, or related design fieldsnnExperience partnering with executives and key stakeholders groupsnnExperience designing for data-heavy experiences and/or complex enterprise systemsnnStrong experience with product design processes, and design tools, such as FigmannFamiliarity with working in and contributing to systems of reusability (i.e. design systems)nnAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.nnThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.nnNew York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, DesignnnCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.nnThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.nnCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.nnThis role is expected to accept applications for a minimum of 5 business days.nnNo agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.nnIf you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.nnFor technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.nnCapital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).