NOTE: It is strictly W2 role, no c2c. Looking for someone with Digital Employee Experience (DEX) Tools experience, either 1E / Nexthink, etc.

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HYBRID Role

Virtual Interviews

Position : Endpoint Engineer - DEX Tools

Location : Dallas, TX

Duration : 12 Months with possible extension

Job Description:

• Evaluate, develop, customize, install, and implement functionally appropriate, technically sound, and well-integrated systems in accordance with Customer requirements, and organizational methodologies and standards.
• Work in partnership with vendors to respond to production problems and implement immediate resolution efforts across technology areas.
• Work closely with our delivery consultants to perform feasibility studies and design automation solutions to address customers infrastructure and system issues and/or problems within the Digital Employee Experience (DEX) environment.

Responsibilities:

• Analyze and evaluate requirements by understanding all parameters interacting with and affecting the system using DEX tools.
• Design, develop, and test scripts/automation modules for production systems using PowerShell and bash.
• Create and maintain script documentation.
• Integrate PowerShell and bash with multiple systems using APIs.
• Maintain, improve, and add new features to legacy code.
• Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles
• Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
• Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
• Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity
• Implement and update the platform strategy and road map
• Maintain awareness of technology trends in area of responsibility and make appropriate recommendations
• Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations
• Meet commitments and deliverables as related to participating/leading projects
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
• Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities:

• Ability to analyze and resolve problems of moderate to high complexity
• Strong GPO Experience
• Strong SCCM Experience
• Minimum of 4 years of experience in developing?
• Strong scripting knowledge in PowerShell supporting large Windows infrastructure environments? required
• Strong in Bash Scripting in MacOS environments?
• Working with API and webhooks is a plus?
• Ability to interface with other applications like Service Now and other IT applications?
• Good knowledge and understanding of infrastructure, networking, and security?
• Strong attention to detail with excellent time management and organization skills?
• Excellent problem-solving skills?
• Excellent communication skills and the ability to work effectively in a high-paced environment?
• Ability to quickly learn new technologies in an unsupervised environment
• Experience with Nexthink, 1E or similar DEX Technologies required
• Strong knowledge of hardware components, systems, software, and networking technologies
• Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
• Skilled in strong partnering, negotiation, and communication in working with Business Customers and Technology support
• Strong knowledge of systems development methodologies, practices, concepts, and technologies
• Ability to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences
• Ability to design, configure, and test computer hardware, networking software and operating system software
• Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary
• Skilled in strong project management and analytical/creative problem-solving
• Skilled in strong written, oral and interpersonal communications

Required Education:

• High School Diploma or GED
• Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training

Experience:

• Required: Intermediate-level experience, fully functioning broad knowledge in system engineering

Physical Abilities:

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job