Situated in Downtown’s Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Job Overview

The Group & Event Services Manager is a dynamic role that combines sales strategy with hands-on service. The ideal candidate will serve as the subject matter expert, responsible for executing Banquet Event Orders (BEOs) and maximizing revenue by upselling amenities within our event spaces.

Responsibilities:

• Negotiate with clients using creative and attractive menu presentations and event proposals to maximize revenue/profit potential while fulfilling contractual responsibilities and meeting client needs
• Coordinate with various hotel departments to ensure efficient purchasing, planning, and employee scheduling based on Banquet Event Orders
• Communicate group details and changes to all hotel departments, ensuring alignment with customer expectations
• Prospect for new catering business using a variety of methods including phone calls, outside sales calls, trade shows, community functions, sales blitzes, internet prospecting, and supplier partnerships
• Maintain an active trace/follow-up system using Delphi (salesforce) and/or Outlook
• Ensure accuracy of Banquet Checks and conduct bill review upon completion of programs or events
• Stay knowledgeable about hotel facilities, meeting space capacities, operational needs, and venue capabilities to provide resourceful options to clients and third-party vendors
• Detail and distribute Weekly Group Resumes containing necessary manifest details to the Operations team
• Communicate attrition and commissionable rates to the Finance department for proper payment/payout processing

Qualifications:

• Minimum 2-3 years of experience in the hotel catering industry preferred
• Experience with Delphi (salesforce) and HMS is preferred but not required
• Excellent written and verbal communication skills
• Strong selling and interpersonal skills
• Effective problem-solving skills with the ability to handle difficult situations and guests
• High level of creativity and attention to detail
• Ability to multitask and make decisions in a fast-paced, client-driven environment
• Willingness to work long and irregular hours, including holidays, weekends, and evenings
• Bachelor’s Degree preferred

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.