Title: Application Support Engineer/Lead

Location: Philadelphia, PA

Position: Long-Term contract

JOB DESCRIPTION

Primary Skill: Application support / Oracle POS (Micros POS).

Secondary Skill: Communication, Support process, Review logs, Generate report

Length specification- Intent is to convert FTE so will go longer please clarify candidates are open to this.

Lead 5+ Years of experience- Oracle Xstore SME with Level 2 support experience

Developer- 3+ years of experience in Oracle XStore

Top 3 Skills with POS (environment tools needed)

Experience on Xstore Suite ( Xadmin, Xcenter, Xservices, Xenvironment, Xstore, xMobile, Tablet )

Familiar with PL/SQL, ORACLE DB

Knowledge on payment Integration with EFT Link/AJB to Third-party like SixPay, TenderRetail

Worked on customizing reports and receipts as per customer\'s requirement.

Worked on Xstore mobile/tablet customization

Should have worked in at least 1 end to end project on Xstore / Oracle Xstore POS application.

Very Good Retail domain knowledge.

Coordinate with the design and development teams to resolve complex application and system issues.

Troubleshoot and rectify application issues.

Provide progress updates to senior managers.

Perform root cause analysis to identify the reasons for the underlying issue.

Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications.

Monitor all alerts related to applications and provide proactive services.

Maintain positive working relationships with other team members, including engineers and customer support technicians.

Debug any server issues that impact application performance.

Coordinate with the quality assurance and development team to administer code migrations across various environments.

Prepare and maintain documentation for all issues and the implemented solutions.

Recommend ways to optimise business performance by presenting solutions to existing challenges