Service Manager/Service Engineer

Location : US or Canada

Key Responsibilities:

Customer Support and Technical Services

• Provide after-sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
• Respond promptly to customer after-sales requests, diagnose and resolve technical issues to ensure customer satisfaction.

Technical Training and Guidance

• Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;
• Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.

Problem Analysis and Improvement

• Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;
• Follow up on issue resolution to ensure customer problems are thoroughly addressed.

Customer Relationship Maintenance

• Conduct regular customer visits, gather feedback, and improve service experiences;
• Collaborate with the sales team to identify new business opportunities with existing customers.

Field Service Coordination and Management (For Manager Position)

• Develop and oversee field service plans, ensuring tasks are completed on schedule;
• Manage the after-sales service team, set performance goals, and enhance the team’s professional capabilities.

Requirements:

Educational Background:

• Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.

Work Experience:

• A minimum of 5 years of after-sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
• Experience in customer management is preferred (for manager position).

Skills Requirements:

• Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;
• Strong problem-solving and analytical skills;
• Excellent communication and customer service skills;
• Ability to adapt to fieldwork environments and willingness to travel as needed.

We Offer:

• Competitive salary and performance bonuses;
• Comprehensive career training and development opportunities;
• A collaborative team environment with clear paths for advancement.

Join us and shape the future with a global leader in machinery and equipment!