Typical pay range: $42.51 - $63.77 per hour ($88,420 - $132,641 annually), based on experience.
This exempt position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.
In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to the list). If you do not reside in an approved state listed (or do not plan to relocate to an approved listed state) we request that you do not apply for this particular position.
Approved States for St. Charles: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin.
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: IT Applications Project Manager II
REPORTS TO POSITION: IT Customer Service Manager
DEPARTMENT: Information Technology
DATE LAST REVIEWED: August 2023
OUR VISION: Creating America's healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Information Services department helps improve the work of our caregivers by providing efficient systems, comprehensive training, and stellar customer service. We do this by taking pride in the integrity of our workflows, data security, and training delivery. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.
POSITION OVERVIEW: Responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with department strategy, commitments, and goals. The St. Charles Applications Project Manager II ensures necessary elements of the assigned projects are documented, updated, and communicated appropriately to maintain an accurate record of project activities. This position additionally provides customer support and account management to assigned affiliates. The Applications Project Manager II prioritizes tasks, documents risk & issues, manages project schedule, and milestones to successfully deliver quality project outcomes on time, within budget, and according to scope.
This position does not manage other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:

• Leads the planning and implementation of projects.
  
• Facilitates the definition of project scope, goals, and deliverables.
  
• Defines project tasks and resource requirements.
  
• Develops full scale project plans.
  
• Assembles and coordinates project staff.
  
• Manages project budget.
  
• Manages project resource allocation.
  
• Plans and schedules project timelines.
  
• Tracks project deliverables using appropriate tools.
  
• Provides direction and support to project team.
  
• Constantly monitors and reports on progress of the project to all impacted parties.
  
• Presents reports defining project progress, problems, and solutions.
  
• Implements and manages project changes and interventions to achieve project outputs.
  
• Presents and manages project evaluations and assessment of results.
  

Customer Relationship Management:

• Facilitates account management activities for live affiliate partners.
  
• First point of escalation for senior leadership of clients.
  
• Develops, maintains, and collects standard toolsets for contracting, cost and invoicing process.
  
• Supports effective participation of affiliate partners in all levels of governance.
  
• Builds and maintains the portfolio of all third-party vendors and engages with vendors to manage contractual relationships and price bases.
  
• Supports the working relationship between SCHS operations, IT, Epic, and affiliate partners. Manages inputs and feedback to continually measure and improve customer satisfaction.
  
• Monitors and documents overall program performance, captures and collates key performance indicator metrics and benchmarking to gauge program success and identify opportunities for improvement across the program.
  

St. Charles Health System's Professional Expectations:

• Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools.
  
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
  
• Supports the vision, mission, and values of the organization in all respects.
  
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
  
• Provides and maintains a safe environment for caregivers, patients, and guests.
  
• May perform additional duties of similar complexity within the organization, as required or assigned.
  

EDUCATION:
Required: Bachelor's degree in Business; or equivalent combination of education and experience.
Preferred: Master's Degree.
LICENSURE/CERTIFICATION/REGISTRATION:
Required : Ability to meet St. Charles Health System's driving requirements. Ability to travel to business functions / trainings / meetings for all St. Charles Health System's affiliate worksites as required. Occasional overnight travel will be required.
Preferred: Project Management Professional (PMP®) certification from the Project Management Institute
EXPERIENCE:
Required: Must have a minimum of three years of Epic or project management experience. Healthcare experience. Information Technology experience.
Preferred: N/A
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Skills:
Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple programs and projects.
A global perspective with the ability to understand and work effectively in a culturally diverse organization.
Ability to communicate (verbally and written) effectively with clients, stakeholders, and senior leadership.
Excellent time management skills.
Must be self-directed, able to effectively multi-task, thrives in an unstructured environment, and handles ambiguity well.
Must possess the ability to inspire trust and confidence, communicate effectively with internal and external audiences.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees.
Strong team working and collaborative skills.
Ability to effectively reach consensus with a diverse population with differing needs.
Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.
Ability to work under pressure in a fast-paced environment.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
40
Caregiver Type:
Regular
Shift:
Is Exempt Position?
Yes
Job Family:
PROJECT MANAGER
Scheduled Days of the Week:
Monday-Friday
Shift Start & End Time:
8-5