D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.Please visit our website at for more information.
D.R. Horton, Inc. is currently looking for an Customer Service Technician . The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Computer skills are a must. Must be able to work in Microsoft Word, Excel, and Outlook. Experience.
• Construction Experience and previous Customer Service Experience is preferred.
• Perform Quality Control Inspections (Q.C.I.) which includes photographic and written documentation of repair findings.
• Perform New Home Orientation's which includes educating buyers on components of their home and the Warranty Program.
• Receive written work orders for repairs to homes and/or verbal instructions from supervisor.
• May make initial contact with homeowners and schedule inspection appointments.
• Schedule and manage subcontractors to make repairs.
• Develop and maintain good rapport with contractors and ensure quality work.
• Deal with the customer on a daily basis to assure that the customer's concerns are addressed in a timely and professional manner.

Qualifications
Education and/or Experience

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
• Proficiency with MS Office and email
• Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision
• Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock
• The noise level is generally loud

Preferred Qualifications

• Prior customer service experience a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Annual Salary of $55,000 - $65,000 depending on experience, plus bonus potential
• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

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