JOB SUMMARY

Our Fortune 75 MSO client is looking for a Business System Analyst with 3+ years of industry experience to support their Plan of Record Team. In this position you will be responsible for defining and establishing business rules for large cross-functional Core and Mobile projects. The role involves but is not limited to documenting requirements and user stories detailing robust, high-level requirements for all impacted teams for all new work and requirements for enhancements of existing in-flight projects.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for eliciting, validating, verifying, and documenting project requirements from impacted stakeholders; acting SME on all projects assigned
• Translate high-level business needs into User Stories to illustrate the purpose of functional requirements, always with a clear and concise understanding of the customer experience
• Comprehensive understanding of the customer order flow of Spectrum Services (supported by order entry tools) to the rendering of services (enabled by activation platforms), accurately billing a customer (through billing systems and processes), and providing customer support (through troubleshooting tools)
• Leads meetings and working sessions with cross-functional stakeholder groups to drive collaboration
• Provide recommendations to management for critical, timely decisions
• Responsible for leading multiple projects simultaneously
• Ensures that all requirements artifacts' structure, content, and integrity are maintained
• Serves as a point of escalation to project managers and project leaders
• Performs other duties as requested

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Strong communication necessary to converse over the phone, and by written communication in a clear, straightforward, and professional manner
• Bachelor’s degree in a related field or equivalent work experience
• Willingness and ability to work 100% in office. No hybrid or WFT policy. Some travel required.
• Robust insight into the customer life cycle and how inherent systems and processes enable it
• Strong organizational and time management skills – the person in this position will work on multiple projects with multiple stakeholders concurrently
• Ability to prioritize and organize effectively and manage multiple projects and assignments
• Ability to develop strong working relationships with peers and project members
• Excellent critical thinking skills
• Working understanding of Visio, PowerPoint, Excel, and Word
• Detail-oriented; ability to analyze business objectives and goals on an investigative level
• Partnership to support QA, UAT, and ORT in launch activities by participating in defect review, test planning, and strategy sessions
• Capacity to work independently with minimal guidance and acumen to escalate to leadership when necessary
• Maintains a positive, forward-thinking professional demeanor under pressure
• Proven ability to perform effectively in a fast-paced environment

WHAT’S IN IT FOR YOU …?

You will have the opportunity to support a very hands-on collaborative team in project execution for over 16 business groups, backed by an enterprise with a multi-million customer base. The leadership in this group is spectacular and you will be unified on the mission to enhance and execute on strategic goals and your recommendations will impact cable and mobile business requirements company wide.

BENEFITS OF WORKING WITH BROOKSOURCE:

• Previous experience working with this client and placing both permanent employees and contractors.
• Direct communication with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster.
• Dedication to keep an open line of communication and provide full transparency.