Technology Learning Specialist

Location: Charlotte, Chicago, Dallas, Los Angeles, New York, or Washington, D.C. (Hybrid)

We are seeking a Technology Learning Specialist to lead the design and delivery of the firm’s training program for desktop applications. This role involves training new hires and current employees at all levels, ensuring a consistent and effective learning experience across all locations. The position offers a hybrid work model, blending on-site and remote work flexibility.

Key Responsibilities:

• Conduct new-hire training on core applications and systems through classroom, one-on-one, or remote learning formats.
• Collaborate with office administrators, HR, and practice leaders to assess and address training needs.
• Design and deliver training sessions for employees during software upgrades and system conversions, ensuring firm-wide curriculum consistency.
• Develop and maintain training materials, including manuals, quick reference guides, and e-learning content.
• Work with IT staff to create and update reference materials on the document management system (DMS) and intranet.
• Lead training sessions across various offices, including video conference sessions.
• Assist in managing the learning management system (LMS) and scheduling firm-wide training sessions.
• Stay updated on new and upgraded software/hardware, developing corresponding training materials and aids.
• Participate in special projects and evaluate external training resources for potential use.

Qualifications and Skills:

• Associate’s degree or equivalent, with two or more years of technical training experience, preferably in a law firm or similar environment.
• Must have experience working in a legal environment or law firm.
• Strong writing skills with experience creating technical documentation, such as training manuals and quick reference guides.
• Advanced proficiency in Microsoft Office Suite and a solid understanding of document formatting and management systems.
• Knowledge of or willingness to learn applications such as InterAction, iManage, and e-mail filing systems.
• Strong analytical and problem-solving skills, with the ability to communicate technical information to users of varying expertise levels.
• Excellent interpersonal, verbal, and written communication skills, demonstrating diplomacy and professionalism.
• Ability to manage multiple priorities in a fast-paced environment, working both independently and collaboratively.
• Flexibility to work beyond regular hours as needed for after-hours support and training.

This role is ideal for a proactive and resourceful individual with a passion for teaching technology and a commitment to continuous improvement.

EOC

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law