Role:

You will assist 1-3 financial advisors in our Horsham office. This is an in-office position. You will help the financial advisor(s) grow and maintain their practice by providing dependable clerical and administrative duties. This role ensures that clients are promptly, courteously, and professionally serviced, and that client questions and problems are effectively resolved.

Responsibilities:

Client Servicing

• Answer and return client phone calls
• Assist clients with inquiries, for example: Account balances and beneficiaries and paperwork or transactions
• Take instructions from clients and process transactions.
• Perform research to answer client questions, for example: call providers and obtain documents or to perform transactions
• Provide solutions to complex client issues, while keeping the financial representative advised, and documenting these activities
• Complete and document the Annual Meaningful Contact process for each advisory client. This includes a phone call, email, and follow-up appointment or report sent to the client

Sales Support

• Inform the financial advisor of all client interactions by recording all calls and conversations in appropriate tracking software.
• Compile client information to prepare for advisor-client meetings: Pre-meeting information and agenda and after-meeting notes and follow-up tasks
• Process transactions as requested, and follow-up to assure the request is complete and correct.
• Assist with client social/promotional events on site or off-site

General

• Document all interactions in CRM software
• Attend branch operations meetings and sales assistant conferences
• Stay apprised of investment industry and company rules and regulations

Knowledge/Experience:

• Customer service experience
• Understanding of retirement plans and mutual funds, ETFs, and stocks
• Investment industry experience preferred
• Salary commensurate with experience

Skills Required

• Customer service attitude with a business-savvy perspective
• Ability to develop strong client relationships
• Excellent written and oral communication skills
• Ability to work independently
• Problem solver and critical thinking skills
• Capable of working under deadlines
• Ability to research client issues

Software Used:

Microsoft 365, Salesforce, Albridge, Investment and Insurance company websites, Morningstar, eMoney