Direct Hire opportunity with a global automotive supplier.

Pay: 100K-110K/year

Travel: 50-60%

Who is the Deployment & Customer Success Engineer?

You will be responsible for the deployment of MES and our AI product across manufacturing lines in the North American region. As our on-ground person, you'll be playing a strategic partner role for our customers through their entire lifecycle with us. Your primary focus will be to build loyalty and ensure long-term client retention by consistently supporting our customers, addressing issues, and helping the business development team with upselling and renewals.

You'll be in charge of:

• Understanding each customer's manufacturing lines, processes, and controls architecture as a part of the initial requirement study in assisting the sales and proposal process.
• Holding product demonstrations for customers to showcase the value of the product in increasing the efficiency of their lines.
• Creating, planning, and tracking the deployment plan.
• Deploying our Product across major manufacturing lines and closely working with the product deployment team in India to validate product deliverables to customers.
• Installing software, and loggers, and running initial sanity checks to ensure everything's up and running.
• Pulling data logs and sharing them back with the India team to ensure correctness.
• Providing the team remote access if required for any kind of support.
• Tracking customer issues and bringing in resolutions to ensure customer satisfaction.
• Engaging with the customer to help them realize the benefits of the product so it becomes part of their routine.
• Sustaining business growth and profitability by maximizing the value of our product suite.
• Managing a portfolio of customers to ensure delivery of expected value while using the product.
• Translating customer requirements in terms of product features and feeding new feature requirements to the product team to improve the product capabilities.
• Looking for expansion opportunities with customers to upgrade & expand onto other lines.
• Managing projects end-to-end involving global players in manufacturing.
• This role may also involve traveling to various plants located across the North America region (currently serving the US, Mexico & Canada).
• Being the liaison between domain expertise and software development.

More about you:

You have a Bachelor in any engineering field.

You have at least 2 years of experience working on automation lines for the automotive manufacturing industry and have a good understanding of the processes, controls architecture & programming of these lines.

You have experience handling Automotive customers - especially OEMs & Tier 1's.

You have hands-on experience with control programming work for automotive lines (PLC/CNC/Robot)

You are a start-up enthusiast with a penchant for fast-paced work environments.