Salary Range $95,000- $106,000 plus Bonus Relocation Bonus Available This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. CORE WORK ACTIVITIES Leading Kitchen Operations for Site • Manages kitchen management teams. • Provides direction for all day-to-day operations. • Understands associate positions well enough to perform duties in associates' absence or determine appropriate replacement to fill gaps. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others. • Advocates sound financial/business decision making skills. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model and demonstrates appropriate behaviors. • Ensures property policies are administered fairly and consistently. • Reviews staffing levels to ensure guest service, operational needs and financial objectives are met. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same. • Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. • Supervises and coordinates activities of cooks and associates engaged in food preparation. • Demonstrates new cooking techniques and equipment to staff. Setting and Maintaining Goals for Culinary Function and Activities • Develops and implements guidelines and control procedures for purchasing and receiving areas. • Establishes performance goals, budget goals, team goals, etc. • Ensures associate understanding of safety standards, monitoring processes and procedures related to safety. • Manages department controllable expenses including costs of food, supplies, uniforms and equipment. • Participates in the budgeting process for areas of responsibility. Ensuring Culinary Standards and Responsibilities are Met • Provides recommendations and directions for menu development. • Monitors raw and cooked food product quality to ensure standards are met. • Determines food presentation standards and creates decorative food displays. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with food handling and sanitation standards. • Ensures associates maintain required food handling and sanitation certifications. • Maintains purchasing, receiving and food storage standards. • Prepares foods of all types, either on a regular basis or for special guests or functions. Ensuring Exceptional Customer Service • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality and service standards are meeting or exceeding the expectations of customers. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and promptly handles guest problems and complaints. • Empowers and trains associates to provide excellent customer service. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Managing and Conducting Human Resource Activities • Participates in interviewing and hiring of team members with the appropriate skills. • Uses all available on the job training tools to train new associates and provide follow-up training as necessary. • Communicates performance expectations in accordance with job descriptions for each position. • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. • Ensures associates understand Company, Resort and Departmental expectations and parameters. • Ensures associates are cross-trained to support successful daily operations. • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them. • Schedules associates to business demands and tracks associate time and attendance. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. • Observes service behaviors of associates and provides feedback to individuals. • Ensures associate recognition is taking place on all shifts. • Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns. • Participates in associate progressive discipline procedures. • Reviews associate satisfaction results. Additional Responsibilities • Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. • Analyzes information and evaluates results to choose the best solution and solve problems. • Other duties as assigned. LI-MM1 Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.