Principal Responsibilities:

Key Account Manager Responsibilities:

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for sales teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

Key Account Manager Requirements:

• Proven experience in key account management.
• Proficient in all Microsoft Office applications as well as CRM software.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.

Qualifications:

Education

• Bachelor's Degree in Business Administration, Finance, Sales, or related field. MBA preferred but not required.

Experience

• 7-10 years progressive experience managing key customer accounts, minimum of 5 years experience in industrial markets with sales experience.