Job Overview

We are seeking a detail-oriented and proactive Operations Assistant to support our team in various administrative and operational tasks. The ideal candidate will possess strong organizational skills, excellent phone etiquette, and a customer-focused mindset. This role is essential in ensuring smooth office operations and providing exceptional service to our clients.

Responsibilities

• Processes transaction paperwork in a timely manner to ensure customer satisfaction
• Regularly communicate with customers and determine needs – phone and email
• Prepare paperwork for government/ state agencies.
• Manage and organize digital and physical files
• Answer incoming calls in a professional manner
• Ensure the integrity and accuracy of all paperwork
• Comply with all privacy and security regulations
• Perform any other job-related duties as assigned

Requirements

• Proven experience in an office or administrative role is preferred.
• Strong phone etiquette and communication skills to interact effectively with clients and team members.
• Proficiency in Microsoft Office suite required, particularly Outlook and Excel.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Ability to stay calm and focused in a fast-paced environment.
• Proficient in general office management practices and clerical functions.

Join us as an Operations Assistant and contribute to the success of our organization while developing your skills in a supportive environment.