Job Type
Full-time
Description
Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need.
IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better.
Our Benefits
We offer a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage.
We are currently hiring a Patient Services Coordinator Float to primarily work at our New Lenox office with occasional travel to our Orland Park, Joliet, Naperville, and Munster locations.
Job Summary
The main focus of this position is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services.
The primary objective of this position is:

• To meet and exceed customer service expectations while executing front desk functions.
• Communicate in a transparent and professional manner
• Contribute positively to the work environment
• Foster relationships
• Represent IBJI core values

The secondary objective of this position is:

• To execute established best practices relative to front office tasks
• Understand current policies and procedures and relative timelines
• Proficient with compliance regulations
• Apply effective and efficient strategies to task completion
• Adopt a team oriented approach

Responsibilities

• Greet patients upon entry with a smile, pleasant welcome and establish eye contact
• Answer phones with the established 'phone greeting' script
• Follow established patient appointment scheduling guidelines and strategies, document canceled and no-show appointments, and review appointment wait list to support visit capacity requirements
• Collect over the counter balances at the time of service
• Provide new patients with insurance benefit and therapy cost explanation
• Assist in patient account issue resolution
• Responsible for daily duties which include but are not limited to: new patient preparation, intake procedures, new referral follow up, account balance review, pre-certification and authorization account management, reconciliation of payments, and voicemail retrieval
• Scanning, faxing, and other clerical duties
• Provide daily support to the Patient Services Manager, Facility Manager and Rehab staff upon request
• Assist in maintaining a clean and safe work environment
• All other duties as assigned

Requirements
Required Education and Experience

• High school diploma
• Displays professional and effective writing and verbal communication skills
• Versed in technical skills such as EMR software; Windows; MS Office; Email access; internet
• Typing speed minimum 40 words per minute
• Medical office experience is a plus

Physical Requirements

• Ability to lift a maximum of 20 pounds to waist height
• Ability to be standing and sitting on a frequent basis during the day
• Ability to work on a computer on a frequent basis during the day

Work Environment

• Fast paced professional office setting
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
• Varied work hours to include opening and closing shifts

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.