The newly renovated Courtyard in the heart of Ballantyne is looking for a front desk agent that want to make an impact on our guests and community! The ideal candite has excellent people skills, a strong work ethic and passion for hospitality. If that's you - apply today!
What you will be doing...
* Maintain a professional demeanor that is warm, friendly, helpful, hospitable and knowledgeable
* Welcome & engage the guests, create personalized stay experiences
* Promote the hotel amenities and services to guests using personal knowledge and effective selling techniques
*Monitor daily room inventory and availability to optimize occupancy and rate
* Guest registration at check-in & check-out
* Provide excellent guest service by being proactive, responsive and caring to drive guest satisfaction
*Help guests discover Charlotte by providing shopping, dining, entertainment and travel directions
*Multitask with guest interactions, phone calls, email, chat portals, vendor interactions.
*Apply creative thinking, problem resolution and service recovery as needed
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
*Perform financial transactions and reporting - Handle cash, credit cards, make adjustments, reconcile billing
*Follow key control policy
*Serve guest "We proudly Brew" Starbucks beverages
*Support the Bistro during peak hours
*Maintain clean and inviting lobby & the market
*Attend daily smart start meetings and monthly team meetings
*Drive shuttle within business park as needed
*Execute all duties in compliance with brand standard
*Follow safety and emergency procedures
*Perform other duties as assigned to support guest satisfaction
What the requirements are
Education
* High school diploma or GED
Skills and Experience (Essential)
* At least 18 years of age
*Basic computer skills, willingness to learn
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
*Must be able to work well independently and with others
* Flexible schedule, able to work evenings, weekends & holidays
Skills and Experience (Preferred)
*Work experience in Front desk position or the hospitality industry
*Previous Marriott experience/Fosse experience
Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 Plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Northwood Hospitality Discounts
• Marriott Discounts worldwide
• Awesome PTO policy
• and more

EEO and ADA Statements
Courtyard By Marriott Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.