DescriptionYou're a proactive problem-solver and have the ability to make customers feel like your friend.In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. You will:Provide timely and accurate responses to inbound calls, emails, and other communications from customersBuild rapport and establish positive relationships with customers by actively listening, empathizing, and demonstrating a strong understanding of their needs and concernsIdentify and resolve customer issues or escalate to appropriate internal teams as neededMaintain detailed and accurate records of customer interactions and transactions in our contact center software systemAdhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirementsEssential Requirements:High school diploma or equivalent1-3 years' experience in customer service, call center operations or related fieldsStrong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiencesDesired Requirements:Bachelor's degreeExperience in the pharmaceutical or healthcare industryFluent in Spanish and English (written and verbal)Willingness to work flexible hours, as neededAt Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles.Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.#J-18808-Ljbffr