Title: Customer Service Senior Representative
Location: Memphis, TN or Lake Mary, FL - Hybrid - 2-3 days onsite and 2-3 days remote.
Schedule: Monday - Friday 8-5pm or 9-6pm CST
Training Schedule: 8-4 pm EST
Initial Assignment Length: Starts Q1 2025, 6 Months assignment with possibility for extension depending on performance, attendance and business need
global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today!
Description:

• Delivers specific delegated Customer Service tasks assigned by a supervisor.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances or complaints of moderate to substantial complexity.
• Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.

Non-negotiable skills:

• Great customer services skills
• ble to multitask
• ttention to detail

Languages:
•English - Read Write Speak
Should you accept an offer for a contract opportunity with our client, the following pre-employment items will be required: 7-year criminal background check, which will include verifying your highest level of education completed and your employment history for the last 7 years, and a urine drug test analysis (does not look for marijuana/THC). You may be required to provide documentation (copy of your diploma or licenses, W2's or Pay stubs) to help us verify this information.