About the job Customer Care Call Center
Customer Care Call Center needs 1 year in telephone customer service or related experience
Customer Care Call Center requires:
- Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required.
- High School diploma or GED
A minimum of 1 year in telephone customer service or related experience
Excellent communication skills
Knowledge of the use of PCs and related software
Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio
Customer Care Call Center duties:
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Answers questions regarding child support payments posting, payments disbursement, and account histories.
- Defines or resolves inquiries received either through written or telephone correspondence.
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Maintains updated records and logs