HealthCare Customer Service Specialist - ONSITE

job
  • GetixHealth
Job Summary
Location
Grandville ,MI 49418
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
10 Jan 2025
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Job Description
SHIFT: 7:00am - 4:00pm or 8:00am - 5:00pm EST, Monday - Friday
COMPENSATION: $15 - $18/hr and Quarterly bonus eligible
Benefits and Incentives
•Comprehensive Health Coverage:
o Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
•Life and Disability Insurance:
o Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
•401(k) Retirement Savings Plan:
o Eligible to participate in the company's 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
•Paid Time Off (PTO):
o Accrue Paid Time Off starting on your first day of employment.
•Flexibility in Benefits:
o The company reserves the right to amend, modify, or terminate any benefits programs as needed.
Position Responsibilities
  • Medical Collections
  • Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
  • Gathering information, performing research and resolving customer inquiries
  • Communicate appropriate options for resolution in a timely manner
  • Inform customers/patients about services available, and assess their needs
  • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
  • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Other duties as assigned:
  • Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
Requirements Education and Experience
  • High school diploma or college degree from an accredited college or university
  • Spanish fluency preferable
  • Two to five years industry experience in medical revenue cycle management is required.
  • Medical experience, either practical or classroom knowledge needed.
  • Proven understanding of the medical revenue cycle.
  • Demonstrated excellent verbal, written and interpersonal communication skills.
  • Demonstrated knowledge of HIPAA rules and regulations.
  • Attention to detail
  • Good attendance record
  • Proven ability to work collaboratively in a team environment
  • Demonstrated ability to perform work in alignment with company mission and values
  • Proven PC proficiency in MS Office Suite Applications
Work Environment / Physical Requirements
  • Work environment is an office location.
  • The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
  • Occasional lifting may be required up to 25 lbs.
  • Must be able to sit for extended periods of time with frequent bending and stooping

GetixHealth is an equal employment opportunity employer.
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