Overview:

We Need Your Next-Level Service Mindset at the Best in Pests .

As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Representative position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

Youll have more than a job youll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back .

With Orkins award-winning training program, youll receive all the tools you need to succeed . That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now!

As a Customer Service Representive , youll play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will

• Answer inbound customer service calls with an open, friendly greeting
• Communicate with Service Technicians to meet customer requirements
• Proficiently navigate a Windows-based & Web based system to perform data entry
• Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
• Use strong communication skills to communicate/empathize with customers
• Perform outbound calls to customers regarding outstanding account balances
• Receive payments from past due customers
• Work well within a team

What type of benefits will you receive?

• Competitive earnings starting at $18hr
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• The Pest Management Industry is growing and is a recession resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

What do you need to be successful?

• High School Diploma or equivalent required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with our great clients

Experience:

Required

2 years: Proven customer service experience

1 year: Proficiency in MS Outlook, Word and Excel

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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