LHH is excited to partner with a nonprofit organization in Washington, DC, to bring on several contract Customer Success Associates. In this role, you will provide support for a large-scale project, assisting attendees with their needs and inquiries. The position is set to begin in early February and will run through the beginning of June. This hybrid role allows you to work from home two days a week. The hourly rate for this position ranges from $19 to $21, depending on experience.

The ideal candidate will have at least 2 years of experience in customer service and administrative support. This role demands strong organizational skills, excellent communication abilities, and the capacity to handle multiple tasks simultaneously. If you are customer-focused, adaptable, and thrive in a fast-paced environment, we encourage you to apply. For more information, please submit your application today!

Responsibilities:

• Provide assistance to customers through email and phone, addressing inquiries related to services, registrations, and company presentations.
• Handle customer orders, edits, and updates, ensuring timely and accurate processing in line with established procedures.
• Learn and utilize proprietary web-based tools efficiently, with a strong focus on attention to detail in data entry.
• Regularly retrieve and update information from the registration system to ensure up-to-date customer details.
• Assist with maintaining and researching company and contact information for database purposes.
• Provide feedback to the team regarding any service issues or customer concerns to ensure continuous improvement.
• Draft and review invitations for follow-up communication and outreach, ensuring professionalism and accuracy.
• Manage the preparation and tracking of bulk shipments and invitations for events.
• Perform web editing and review tasks, testing various system functionalities, registration processes, and public-facing content.
• Contribute to various administrative and customer support tasks as needed, and be flexible with new projects or changes in responsibility.

Qualifications:

• 2+ years of experience as a Client Success Associate, Sales Representative, or administrative support experience
• Customer-centric and ability to adapt and/or respond to a variety of characters
• Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients
• Exceptional communication, persuasion, and presentation abilities
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Please note travel may be required for this position

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.