summary Now Hiring a Customer Service Rep in the Elgin area 1st shift: 8am-5pm Payrate Ranges: $20-24hr Job Duties: Responsible for providing high levels of customer service through accurate and timely response to customer order placement, credit requests, and other customer inquiries. Manage large amounts of incoming calls. Answer customer's questions about product quotes, prices, availability and credit terms. Identify and assess customer's needs to achieve satisfaction Handle customer complaints and provide appropriate solutions. Constant follow-up to the customer on estimates or quote prices, credit or contract terms and delivery dates. Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports. Obtain credit information about prospective customers. Support AR by investigating disputed payments and process credit memos as needed. Manage customer orders by maintaining accurate records of orders and communicating appropriate information to the internal team. Confirm changes are accurately entered in to all systems and communications completed in a timely manner to our internal team and external customer as required. General office duties Other duties as assigned by management required-skills: Proven Customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Excellent communication and written skills Ability to multi-task, prioritize, and manage time effectively Excellent interpersonal skills Computer knowledge: Microsoft Office required-experience: Account Managing