Customer Service Scheduler
Rialto, CA
12 Months Project
Shift Hours: Monday to Friday ( 7-4 or 8-5)
Job Description:
This position is similar to call center environment - med-high outgoing calls vs incoming. On a day-to-day basis, they will be responsible for working the phone, email, and chat(aim). NO sales, only scheduling appointments. Contracts are already set the associate will be in charge of scheduling the appointments. Reporting skills. Versed in Microsoft apps. Would really like the candidate to have 3yrs or more of customer experience. ork assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information. Minimal physical effort required. Works with inventory control and other CC functional areas to ensure timely and accurate delivery of specified equipment to customers. Coordinates installs with sales or account managers. Uses database and spreadsheet tools to analyze data and process workflows. Pre-calls customers to set up Deliveries, pick-Client and relocations. Prints and scrubs the Ad Hoc Report. Prints BOL's. Updates the delivery system with scheduled date and notes. Emails delivery notifications to Order Processing. Updates Oracle DFF notes, CC notes or the Zoom Screen. Creates Manual orders in the delivery system when needed. Responsible for scheduling orders in staging to ensure the CC hits cycle time requirements. Performs other duties as assigned.
Requirements
High school diploma or equivalent education is required. One year of customer service experience is required.
Must have adequate reading, math skill, and ability to write legibly Strong Customer Presentation and Communication Skills.
Must have adequate reading, math skill, and ability to write legibly.
Database and spreadsheet skills are required.
Proficiency in MS Office is required.
Strong Customer Presentation and Communication Skills.
Possesses teamwork attitude.
Ability to interact professionally at all levels internally and externally.
Preferred skills
3 yrs + Customer Service experience
Call Center experience - preferable
Excel/Outlook - proficiency
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.