We are dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We're passionate about problem-solving and ensuring our customers receive support that's timely, helpful, and knowledgeable.
As a Client Support Specialist, you'll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and guiding them through our sale. We're looking for a customer-focused Client Support Specialist with strong communication skills, a passion for service, and an ability to stay calm under pressure.
Client Support Specialist Responsibilities

• Respond to customer inquiries when directly working with them
• Identify and troubleshoot issues, providing sale solutions or directing customers to appropriate departments as needed
• Maintain detailed records of customer interactions, sales, and update account information
• Collaborate with sales team members to improve customer experience and share best practices
• Assist with customer concerns and work to find resolutions
• Support team and provide information about our products and services to new customers

• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment with a problem-solving mindset
• Previous experience in customer service, sales, or a similar role is a plus
• Familiarity with customer support tools is beneficial
• High school diploma or equivalent; additional education or certifications are a plus

• Competitive pay and bonus package
• Opportunities for career growth within our company
• Supportive team environment and access to training resources
• Flexible scheduling options to support work-life balance