Job Summary: This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs. This position has max pay rate of $24.00/Hr. plus shift differential of 8%.
Responsibilities:

• Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts.
• Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable.
• Determines the right solution for the client while staying within collections compliance guidelines.
• Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct.
• chieves quality standards and meets key performance indicators
• Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses.

Minimum Education Requirement: High School Diploma/GED/Secondary School or equivalent.
Required Key Skills:

• ctive Listening
• ttention to Detail
• Client Solutions Advisory
• Oral Communications
• ccount Management
• daptability
• Collaboration
• Data Collection and Entry
• Interpret Relevant Laws, Rules, and Regulations
• Liquidity Management